Plans and pricing

Reception.ai offers four tiers. All new accounts start with a free trial and can upgrade at any time.

Plans overview

Free trial

Every new account starts with a 14-day free trial that includes:

• 30 credits (up to 30 phone minutes or 60 web chat minutes)
• A dedicated phone number
• Full access to all features (including advanced integrations)
• No credit card required

After 14 days, upgrade to a paid plan to continue.

How credits work

Each plan includes a monthly credit pool. Different activities consume credits at different rates:

Overage

On paid plans, usage beyond your included credits is billed at your plan’s overage rate:

• Basic: $0.45 per credit
• Plus: $0.38 per credit
• Premium: $0.30 per credit

Upgrading

1. Go to Settings → Billing (or click Upgrade in the sidebar)
2. Choose your plan
3. Complete payment via Stripe
4. Your plan activates immediately

Downgrading

When you downgrade to a lower tier:

• Changes take effect at the end of your current billing period
• Resources beyond the new plan’s limits are deactivated (extra phone numbers, receptionists, locations)
• You can cancel a pending downgrade before it takes effect

Cancellation

If you cancel your subscription:

• Service continues until the end of your billing period
• Your phone number is released after a 14-day grace period
• Data is retained in case you resubscribe