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AI Answering Service & Virtual Receptionist
Always-on support that answers, routes, and resolves every call
Call Agent
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Introducing ElevenAgents for answering services
AI answering service that never misses an opportunity
Omnichannel AI receptionists span the full customer interaction. Helping your team deliver better service at lower cost, without compromising on conversation quality.
Improve caller satisfaction
Greet every caller in a lifelike voice, capture details instantly, and provide answers across voice, chat, and SMS. With sub-second latency and no hold times.
Reduce cost per call
Handle high-volume, repetitive requests like order tracking, billing inquiries, and appointment booking in seconds. Cutting cost per call by up to 66%.
Deploy with enterprise-grade trust
SOC 2 Type II, ISO 27001, HIPAA, PCI DSS L1, and GDPR certified. With zero retention mode, VPC deployment, and end-to-end encryption built in.
Conversational agents for every call workflow
Deploy AI-powered answering agents tailored to your call type, customer base, and business environment. No matter how specific the workflow.
VirtualReceptionist
Answer every inbound call instantly, identify caller intent, and route to the right team or complete the request. Integrated with your CRM and telephony system for real-time context.
Answer every inbound call instantly, identify caller intent, and route to the right team or complete the request. Integrated with your CRM and telephony system for real-time context.
BookSmart
Book, reschedule, and confirm appointments across voice and chat. Synced directly to your calendar and practice management or CRM system without staff involvement.
Greet new inquiries, gather key details, score intent, and route high-value leads to your sales team. So no opportunity is lost to voicemail or off-hours gaps.
Maintain 24/7 availability during evenings, weekends, and peak call periods. Capturing messages, taking bookings, and escalating urgent calls when your team is unavailable.
Handle balance questions, payment status, plan changes, and dispute intake across voice and digital channels. Synced to your billing and CRM systems in real time.
Identify caller needs, apply intent-based routing rules, and transfer to the right human agent with full context. Reducing handle time and repeat calls.
Hours of conversations every month
One platform for every call workflow
Connect to your operating systems and deploy across all voice and digital channels. All from one platform.
One brain across channels
Design once, deploy everywhere including chat, phone, email and WhatsApp.
Tightly integrated
Connect your CCaaS, ticketing and CRM for record sync and human handoffs.
Deterministic workflows
Protect high-risk data by gating agent access with deterministic steps.
Built for the customer interactions that matter most
Serving small businesses, professional services firms, and enterprise contact centers with ElevenAgents.
Intelligent call routing and scheduling
Route calls to the right place or handle appointment bookings automatically, integrating with calendars and CRMs to save time.
Custom greetings and natural responses
Set branded scripts and let our agents respond with human-like voices that reflect your business personality.
Real-time notifications and dashboards
Stay informed with instant alerts, call summaries, and reporting that help you track performance and return on investment.
Emotionally aware voice agents for small businesses
Emotionally expressive agents adapt to real caller emotion. Connecting with every customer the way your best operators would, because every interaction shapes how they remember you.
Expressive, natural voices
Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones your callers trust most.
Sub-second latency
Natural, real-time voice interactions without awkward pauses. So conversations flow naturally.
Multilingual support
Support callers in 70+ languages with consistent tone and clarity. So language is never a barrier to great service.
Enterprise-grade security and infrastructure at scale
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.
Our team ensures a smooth launch and keeps your operations running reliably, delivering uninterrupted performance and peace of mind.
Simple to set up, powerful in action
Quick setup and onboarding
Upload scripts or FAQs, set hours, and launch your AI answering service in days. Not weeks. No engineering required.
Integrate with your existing stack
Connect ElevenAgents to your phone system, CRM, or scheduling tools via our APIs and SDKs. Twilio, HubSpot, Salesforce, and more.
Frequently asked questions
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FloristsFlorists
Try our Florists AI answering service and call a demo virtual receptionist who sounds like a real flower shop front desk, asking one clear question at a time and reading back key details. Explore example conversations for delivery, pickup, sympathy, events, and quick hours or pricing questions.
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Gutter CompaniesGutter Companies
Call our Gutter Companies AI answering service demo to experience an AI receptionist that stays calm and organized, asks one question at a time, and confirms your name, callback number, address, and issue. It triages urgent leaks or overflow, gathers details for cleaning, repairs, or new installs, and sets clear next steps for scheduling or a callback.
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Flooring ContractorsFlooring Contractors
Call our Flooring Contractors AI answering service to experience a demo virtual receptionist that handles estimate requests, scheduling, and urgent water-damage triage with calm, one-question-at-a-time guidance. It captures your details and confirms the next step for a smooth handoff to the flooring team.
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Event PlanningEvent Planning
Try our Event Planning AI answering service demo to call a warm, organized AI receptionist for Willow & Pine Events and hear realistic intake, summaries, and clear next steps. Experience how a virtual receptionist can triage new inquiries, existing clients, vendors, or urgent event-day issues and capture the right details for follow-up.
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EducationEducation
Try our Education AI answering service to experience a warm, professional demo receptionist for a K through 8 academy, handling admissions, attendance, billing, and general inquiries with clear next steps. Call to hear how an AI receptionist can answer questions, route callers during business hours, or take complete messages after hours for a prompt callback.
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ConsultantsConsultants
Explore our Consultants AI answering service demo and call to experience Renee, a calm and efficient AI receptionist who triages inquiries, captures structured intake details, and confirms the next step for Northbridge Consulting Group. Get a feel for a professional virtual receptionist that keeps calls organized and privacy-minded without overpromising.
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E-commerceE-commerce
Experience a demo virtual receptionist built for online retail support, guiding callers through order status, returns, address changes, billing questions, and clean escalations with clear next steps. Try our E-commerce AI answering service to hear efficient, calm call handling in action, 24/7.
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CybersecurityCybersecurity
Try our Cybersecurity AI answering service and call to experience a calm, security-minded virtual receptionist that quickly triages incidents, support, and sales using one-question-at-a-time intake. Collect only non-sensitive details, confirm next steps, and route you to the right Northbridge Cyber Defense path fast.
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Collections & Payment RemindersCollections & Payment Reminders
Try our Collections & Payment Reminders AI answering service demo to experience Renee, an AI receptionist for Cedar Valley Health Network Billing Support, handling inbound billing calls with calm, privacy-first guidance. Call to practice pay-now requests, payment plans, disputes, receipts, and callback scheduling with clear next steps and identity verification before account details.
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Call CentersCall Centers
Experience our Call Centers AI answering service demo and talk with Casey, a calm AI receptionist who answers fast, triages your needs, and routes you to the right department or captures a complete message for follow-up. Try sample conversations for billing, tech support, sales, cancellations, and general support with clear next steps.
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car dealershipsCar dealerships
Try our car dealerships AI answering service demo to hear a friendly virtual receptionist greet callers, route them to Sales, Service, Parts, or Finance, and take complete callback messages when a transfer cannot go through. Call in to experience concise, one-question-at-a-time conversations, hours and location help, and clear next steps.
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Auto Repair ShopsAuto Repair Shops
Try our Auto Repair Shops AI answering service demo and call to hear a calm virtual receptionist handle scheduling, shop info, and urgent triage with clear next steps. Experience how it gathers the right vehicle and contact details and routes messages for timely callbacks.
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BanksBanks
Experience a realistic call demo with the Banks AI answering service, a security-first AI receptionist that greets callers, identifies their needs, prioritizes urgent fraud or lost-card situations, and routes or captures messages for follow-up. Professional, calm, and discreet, it offers clear general info and step-by-step help without asking for sensitive data.
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BarbershopBarbershop
Try our Barbershop AI answering service demo to call Nico, a friendly AI receptionist for Cedar & Steel Barbershop, and hear how it handles booking requests, FAQs, and messages with clear next steps. Experience realistic example conversations that keep calls short, confirm key details, and set expectations for staff follow-up when needed.
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towing companyTowing company
Try our towing company AI answering service and call the demo receptionist to hear calm, dispatch-ready intake with safety-first questions, clear next steps, and realistic expectations. Experience how an AI receptionist captures location, vehicle details, and callback info for a smooth handoff to dispatch 24/7.
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Appliance Repair IndustryAppliance Repair Industry
Experience an Appliance Repair Industry AI answering service that acts like a calm, organized virtual receptionist, guiding callers through safety triage, service intake, and scheduling requests with clear next steps. Call the demo to hear realistic conversations for new repairs, reschedules, status updates, pricing, warranty, and parts questions.
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tutoring servicesTutoring services
Call our tutoring services AI answering service to experience a demo conversation with Riley Carter, an AI receptionist who answers questions, gathers key details, and helps schedule next steps for BrightPath Tutoring & Test Prep. Get clear guidance on subjects, test prep, hours, location, and callback options in a calm, organized phone-style flow.
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pediatriciansPediatricians
Try our pediatricians AI answering service demo and call to hear Mia, a warm, calm AI receptionist for BrightSteps Pediatrics handle scheduling, clinic info, and parent messages with clear next steps. Experience how she screens for urgent concerns, captures key details, and routes after-hours calls to the on-call nurse/provider line.
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software companiesSoftware companies
Explore our software companies AI answering service demo to see how an AI receptionist like Riley Chen answers calls 24/7, clarifies intent, assesses urgency, and routes or captures complete messages for fast follow-up. Call to experience realistic example conversations for support, sales, billing, security, and more.
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startupsStartups
Explore our startups AI answering service demo and call Riley, the AI receptionist for Northstar Labs, to experience friendly, efficient call triage, warm transfers during business hours, and clear message-taking after hours. See how an AI receptionist or virtual receptionist keeps your startup from missing sales, support, billing, and partnership calls.