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AI agents for hospitality
From phone ordering and reservations to guest support, vendor coordination, and post-visit follow-up, our AI agents automate front-of-house and back-office workflows without sacrificing service quality.
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Introducing ElevenAgents for hospitality
Better guest experiences, lower cost to serve
Omnichannel agents span the full guest journey - helping your team deliver better service at lower cost, without compromising on experience quality.
Improve guest satisfaction
Voice and chat agents that read tone, adapt to frustration, and resolve issues across phone, kiosk, and messaging - the way your best staff would.
Reduce operational costs
Automate high-volume calls for orders, reservations, and guest inquiries - so your team can focus on in-person service and complex requests.
Capture every interaction
Stop missing calls during peak hours. AI agents handle overflow across voice, chat, and WhatsApp - turning missed calls into confirmed orders.
Conversational agents for every hospitality workflow
Deploy agents tailored to your venue type, guest profile, and service model - from a single location to thousands of sites.
AI Receptionist
Answer inbound calls, handle FAQs, route requests, and resolve guest issues across phone and chat - with context from your PMS and CRM for faster, more accurate resolution.
Answer inbound calls, handle FAQs, route requests, and resolve guest issues across phone and chat - with context from your PMS and CRM for faster, more accurate resolution.
AI Agent
Take and modify orders over phone, kiosk, and chat with accurate speech recognition for menu items and dietary terms - integrated with your POS and order management system.
Manage new reservations, modifications, cancellations, and availability checks across voice and messaging - synced to your booking engine and property management system.
Automate outbound calls to confirm hours, verify availability, activate new partners, and collect operational data - reducing manual effort across your vendor network.
Run multilingual role-play simulations that train your team on guest interactions, service recovery, and upselling - with realistic voices, accents, and call scenarios.
Agents launched and counting
One platform for every hospitality workflow
Connect to your operating systems and deploy across all voice and digital channels - all from one platform.
One brain across channels
Design once, deploy everywhere - including phone, kiosk, chat, and WhatsApp.
Tightly integrated
Connect your POS, PMS, and CCaaS systems for record sync and human handoffs.
Workflows and guardrails
Protect sensitive data by scoping agent access and defining operational rules.
Trusted by every type of hospitality brand
Serving restaurants, food delivery platforms, and hotels with ElevenAgents.
Restaurants and food service
Power phone ordering, kiosk interactions, and guest support for QSRs, casual dining, and restaurant groups - in the guest's preferred language across every channel.
Food delivery and logistics
Automate vendor activation, rider support, and order-issue resolution for delivery platforms and grocery services - handling peak volumes across voice and chat.
Hotels and accommodation
Handle reservations, room service requests, and post-stay follow-up for hotel chains, vacation rentals, and property managers - connected to your PMS and CRM.
Emotionally aware voice agents for hospitality
Emotionally expressive agents adapt to real guest emotion - connecting the way your best staff would, because every interaction shapes how they remember you.
Expressive, natural voices
Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones guests trust.
Sub-second latency
Natural, real-time voice interactions without awkward pauses - so conversations flow the way they should.
Multilingual support
Support guests in 70+ languages with consistent tone and clarity - so language is never a barrier to great service.
Enterprise-grade security and infrastructure at scale
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.
Our team ensures a smooth launch and keeps your operations running reliably, delivering consistent performance and peace of mind.
Get started with AI agents for hospitality today
Launch agents from the web platform
Build hospitality AI from SOPs/KBs in minutes. Configure channels, integrations, guardrails in a no code UI.
Build with APIs and SDKs
We integrate agent APIs with PMS, POS and bookings. Deploy voice via SIP or telephony.
Frequently asked questions
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Deploy agents with confidence. Define guardrails, protect customer data, test behavior, and monitor conversations - with layered protection at every level.
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Forward Deployed EngineersForward Deployed Engineers
Leverage the implementation expertise of ElevenLabs Forward Deployed Engineers to reduce time to deploy and turn AI initiatives into measurable business outcomes - from system design and integrations to change management, scaling and compliance.
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Automate outreach at scale with human-sounding agents that accelerate growth, streamline operations, and stay fully compliant.
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dispatchingDispatching AI answering service
Call our dispatching AI answering service demo to experience Riley, a calm AI receptionist who captures pickup, delivery, roadside, and status details one question at a time and routes them to the right workflow. Get a clear recap, realistic next steps, and an option for warm transfer when a live dispatcher is available.
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Airline chatbots handling bookings, check-in, flight status, rebooking, and baggage support - across web, mobile, and WhatsApp - so passengers get instant answers and your agents focus on what matters.