Connect Twilio to ElevenLabs Conversational AI Voice Agents
Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls
Setup time
10-15mins
Difficulty
Intermediate
Category
Telephony
Type
First Party
Let your AI Assistant handle calls with Twilio
- Connect ElevenLabs Conversational AI with your Twilio telephony to automate and enhance customer calls using your current Twilio numbers. This native integration enables AI-driven handling of both inbound and outbound calls on Twilio's platform without any changes to your existing phone infrastructure.
- Key capabilities: AI-powered conversations on every call, real-time voice processing with sub-second response times, global scale with enterprise-grade reliability, and seamless integration with your existing Twilio setup.
- Problems it solves: Eliminates the need for complex telephony infrastructure, reduces operational call handling costs, provides 24/7 intelligent call answering, and enables scaling voice operations without adding headcount.
- Developer experience: Simple API integration with automatic webhook configuration, no manual TwiML setup required, and plug-and-play deployment in minutes.
Features
Integrations features
Powerful capabilities for building scalable AI voice agents with enterprise-grade reliability
- Seamless Inbound/Outbound Handling
- AI agents can both answer incoming calls and initiate outbound calls through Twilio
- Full 2-way voice automation with smooth hand-off to AI agents
- Support for complex call flows and intelligent routing
- Developer benefit: Single API integration handles both call directions without additional configuration
- Enterprise-Grade Security
- Twilio's trusted APIs with webhook signing ensure only authorized calls reach your AI agent
- HTTPS encryption for all call signaling and voice data streams
- GDPR and HIPAA compliance for sensitive data handling
- Developer benefit: Built-in security without additional implementation overhead
- Real-Time, Low Latency Responses
- Optimized for real-time voice interaction with sub-second speech responses
- Twilio's global network combined with ElevenLabs' low-latency AI pipeline
- Natural conversation flow without awkward pauses
- Developer benefit: Production-ready performance that scales automatically
- Use Existing Infrastructure
- No infrastructure changes required - continue using your same Twilio phone numbers
- Preserve existing telephony investments and configurations
- Customers dial familiar numbers with AI enhancement behind the scenes
- Developer benefit: Zero migration effort, instant enhancement of existing setup
- Global Scale & Multilingual Support
- Twilio's global carrier network operating in 180+ countries
- ElevenLabs supports 31+ languages for multilingual voice conversations
- Carrier redundancies for consistent performance worldwide
- Developer benefit: Built-in global reach without regional infrastructure complexity
Installation
Installation guides
- Step-by-step setup:
- Import Your Twilio Number: In ElevenLabs dashboard, navigate to Phone Numbers and add your Twilio phone number with Account SID and Auth Token
- Automatic Configuration: ElevenLabs automatically configures voice webhooks for your Twilio number
- Assign AI Agent: Select which AI voice agent handles calls on that number
- Test Integration: Make test calls to verify AI agent responses and conversation flow
- Code examples: API endpoints for programmatic configuration and webhook setup
- Authentication setup: Secure credential management and token configuration
Troubleshooting
Troubleshooting & support
Common issues, solutions, and developer resources for smooth integration
