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Transform CX with virtual call center agents
Deliver human-like customer support at scale with virtual call center agents that reduce costs, improve satisfaction, and ensure 24/7 reliability.
Call Agent
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Introducing ElevenAgents for contact centers
Better customer outcomes, lower cost to serve
Omnichannel agents span the full customer service journey. Helping your team deliver better CX at lower cost, without compromising on consistency or control.
Improve customer satisfaction
AI-powered virtual call center agents handle inbound calls, chat, and digital channels with natural, real-time conversations. Reducing hold times and resolving more on the first contact.
Reduce cost to serve
Automate routine inbound and outbound workflows so your human agents focus on complex, high-value cases. Lowering average handle time and cost-per-call without adding headcount.
Deploy with enterprise confidence
SOC 2 Type II, ISO 27001, PCI DSS Level 1, HIPAA, and GDPR certified, with zero retention mode, VPC deployment, and end-to-end encryption for sensitive customer data.
Conversational agents for every contact center workflow
Deploy agents tailored to your call type, customer segment, and compliance environment. No matter how specific the workflow.
SupportBot
Resolve account inquiries, billing questions, and service issues across voice and chat. With context from your CRM and telephony systems for faster, personalized resolution.
Resolve account inquiries, billing questions, and service issues across voice and chat. With context from your CRM and telephony systems for faster, personalized resolution.
LeadBot
Run proactive outreach campaigns for lead qualification, appointment scheduling, and callbacks. With voicemail detection and automated follow-ups at a fraction of human cost.
Automate payment reminders, negotiate arrangements, and process transactions. Maintaining compliance posture while reducing cost-to-collect across high-volume portfolios.
Walk customers through device setup, account recovery, and service restoration steps. Escalating to human agents with full conversation context when needed.
Use AI-powered agents for role-play training and certification scenarios. Accelerating onboarding and maintaining quality standards without pulling live agents off the floor.
Handle calls 24/7 without staffing overnight shifts. Triaging urgency, capturing details, and routing to the right team when business hours resume.
Hours of conversations every month
One platform for every contact center workflow
Connect to your operating systems and deploy across all voice and digital channels. All from one platform.
One brain across channels
Design once, deploy everywhere including chat, phone, email and WhatsApp.
Tightly integrated
Connect your CCaaS, ticketing and CRM for record sync and human handoffs.
Deterministic workflows
Protect high-risk data by gating agent access with deterministic steps.
Built for the customer interactions that matter most
Serving e-commerce and retail, financial services, and telecommunications teams with ElevenAgents.
E-commerce and retail contact centers
Handle order tracking, returns, and post-purchase support across voice and chat. With agents that integrate directly into your OMS and CRM for real-time order context.
Financial services and collections teams
Automate payment processing, account inquiries, and outbound collections in the customer's preferred language. With PCI DSS Level 1 compliance built into every deployment.
Telecommunications and subscription businesses
Resolve billing disputes, technical issues, and churn-risk calls at scale. Connected to your BSS and CCaaS platforms for accurate, context-aware conversations.
Emotionally aware voice agents for contact centers
Emotionally expressive conversational agents adapt to real customer emotion. Guiding every conversation toward resolution, even when frustration is highest.
Expressive, natural voices
Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones your customers trust most.
Sub-second latency
Natural, real-time voice interactions without awkward pauses. So conversations flow the way customers expect.
Multilingual support
Support customers in 70+ languages with consistent tone and clarity. So language is never a barrier to fast, quality resolution.
Enterprise-grade security and infrastructure at scale
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.
Our team ensures a smooth launch and keeps your operations running reliably, delivering uninterrupted performance and peace of mind.
Get started with AI-powered virtual call center agents
Build in the platform
Design, test, and deploy AI call center agents across inbound and outbound channels. No engineering team required.
Integrate via API
Embed virtual call center agents into your telephony stack, CCaaS, or CRM via our SDKs and APIs. No switch needed.
Frequently asked questions
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