My child has a high fever
After-hours & 24/7 medical answering service
Always-on, HIPAA-compliant voice agents that manage patient calls, triage needs, and schedule appointments—so you never miss critical care after hours.
Call Agent
Get a call
AI-powered after-hours medical answering
Deliver continuous patient coverage
AI-powered voice agents handle patient calls, schedule visits, and escalate urgent requests 24/7. So clinics and hospitals deliver uninterrupted care, even when staff are offline.
Eliminate missed calls
AI agents manage every inbound patient call. Day or night. They identify emergencies, route calls to on-call clinicians, and ensure no critical message is ever missed.
Automate scheduling and follow-ups
From appointment booking to reminders, agents handle scheduling automatically, syncing in real time with your EHR and calendar systems to keep every patient on track.
Meet healthcare compliance requirements
HIPAA and SOC 2 certified, with zero retention mode, VPC deployment, and end-to-end encryption. So patient data never needs to leave your infrastructure.
Conversational agents for every medical answering workflow
Deploy agents tailored to your practice type, patient population, and care setting. No matter how specific the after-hours workflow.
MedAssist
Handle inbound calls, patient intake, pre-visit checklists, and appointment scheduling after hours. Integrated with your EHR and practice management system.
Handle inbound calls, patient intake, pre-visit checklists, and appointment scheduling after hours. Integrated with your EHR and practice management system.
MedConnect
Coordinate on-call routing across departments, manage high-volume overnight calls, and direct patients to the right service line. Connected to your hospital information system.
Manage after-hours prescription refill requests, order status inquiries, prior authorization follow-ups, and medication reminders synced to pharmacy systems.
Automate after-hours benefits inquiries, eligibility verification, and member support. Scaling seamlessly around high-volume enrollment and claims periods.
Automate after-hours appointment confirmations, insurance pre-checks, treatment follow-ups, and recall reminders. Reducing front-desk burden and no-shows.
Conduct structured wellness check-ins, medication adherence calls, and care plan follow-ups. Supporting continuity for aging and post-acute patient populations.
Hours of conversations every month
One platform for every after-hours medical workflow
Connect to your clinical operating systems and deploy across all voice and digital channels. All from one platform.
One brain across channels
Design once, deploy everywhere including chat, phone, email and WhatsApp.
Tightly integrated
Connect your CCaaS, ticketing and CRM for record sync and human handoffs.
Deterministic workflows
Protect high-risk data by gating agent access with deterministic steps.
Reduce missed calls, staffing strain, and response times
Streamline after-hours operations, reduce the burden on on-call staff, and measure performance with full visibility.
Lower cost per call
AI voice agents handle high call volumes at a fraction of traditional answering service costs. Without compromising reliability or care quality.
Measure performance and compliance
Built-in dashboards track call metrics, resolution times, and adherence to triage protocols. Ensuring transparency and clinical governance.
Real-time escalation to staff
When escalation is required, agents transfer calls to on-call physicians with full patient context from the conversation, ensuring accurate and immediate response.
Emotionally aware voice agents for medical answering
Emotionally expressive conversational agents adapt to real patient emotion. Guiding every after-hours call toward reassurance and the right care pathway, even when anxiety is highest.
Expressive, natural voices
Choose from 10,000+ expressive voices. Or clone yours. To match the accents and tones patients trust most in a care setting.
Sub-second latency
Natural, real-time voice interactions without awkward pauses. So after-hours conversations feel as responsive as in-office calls.
Multilingual support
Support patients in 70+ languages with consistent tone and clarity. So language is never a barrier to getting the right care after hours.
Enterprise-grade security and infrastructure at scale
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.
Our team ensures a smooth launch and keeps your operations running reliably, delivering uninterrupted performance and peace of mind.
Get started with our AI-powered after-hours medical answering service
Launch in the ElevenAgents platform
Deploy an AI-powered after-hours medical answering service in days. Triage workflows, EHR integration, no code needed.
Integrate via API or SDK
Embed AI-powered after-hours answering into your telephony, EHR, or patient communication systems via our API and SDKs.
Frequently asked questions
Hey, how can I help...
Agents - Call on Phone Demo (US only)Agents - Call on Phone Demo (US only)
Deploy natural, human-sounding agents in 70+ languages with low latency across voice or chat. Connected to your knowledge base and tools, our agents handle complex workflows to improve resolution rates with enterprise-grade security and control.
Hey, how can I help...
Agents - Full Page AuthAgents - Full Page Auth
Deploy natural, human-sounding agents in 70+ languages with low latency across voice or chat. Connected to your knowledge base and tools, our agents handle complex workflows to improve resolution rates with enterprise-grade security and control.
Hey, how can I help...
Kamil Google PageKamil Google Page
This agent was built in under 15 minutes - on camera, from scratch, during a live lesson. Now it's yours. Ask it anything about ElevenLabs, voice AI, or what Kamil had for breakfast. (It knows two of those three things.)
Hey, how can I help...
AI sales trainingAI sales training
Train every sales rep with realistic AI roleplay, instant coaching feedback, and personalized drills. Cut ramp time in half, hit quota faster and improve rep performance
Hey, how can I help...
Silicon CarneSilicon Carne
Silicon Carne a maintenant son propre agent vocal inspire par Carlos lui-meme pour repondre a toutes vos questions
Hey, how can I help...
Appliance Repair IndustryAppliance Repair Industry AI answering service
Experience an Appliance Repair Industry AI answering service that acts like a calm, organized virtual receptionist, guiding callers through safety triage, service intake, and scheduling requests with clear next steps. Call the demo to hear realistic conversations for new repairs, reschedules, status updates, pricing, warranty, and parts questions.
Hey, how can I help...
automotive industryAutomotive industry Chatbots
Capture leads, book test drives, and answer inventory and financing questions around the clock. With AI chatbots built for car dealerships and automotive groups.
