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Medical Answering Service & Voice AI Reception
Always-on, HIPAA-compliant medical call answering service powered by natural language AI
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Introducing ElevenAgents for healthcare
AI reception for healthcare
Omnichannel agents span the full care journey. Helping your team deliver better patient experiences at lower cost, without compromising on compliance or care quality.
Improve patient satisfaction
Patients reach a live, human-sounding AI receptionist at any hour, reducing missed calls and ensuring continuity of care across voice, chat, and digital channels.
Reduce front-desk burden
Routine calls are resolved instantly. Scheduling, intake, reminders, and overflow handling. So your staff stays focused on in-person patient care.
Meet healthcare compliance requirements
HIPAA and HDS certified, with zero retention mode, VPC deployment, and end-to-end encryption. So patient data never needs to leave your infrastructure.
Conversational agents for every healthcare setting
Deploy agents tailored to your practice type, patient population, and care environment. No matter how specific the workflow.
MedAssist
Handle inbound calls, patient intake, pre-visit checklists, and appointment scheduling. Integrated with your EHR and practice management system.
Handle inbound calls, patient intake, pre-visit checklists, and appointment scheduling. Integrated with your EHR and practice management system.
HealthAssist
Automate benefits inquiries, eligibility verification, enrollment support, and outbound member engagement. Scaling seamlessly around enrollment peaks.
Manage prescription refills, order status, prior authorization follow-ups, and medication reminders synced directly to pharmacy systems.
Coordinate scheduling across departments, handle high-volume inbound calls, and route patients to the right service line. Connected to your hospital information system.
Automate appointment confirmations, insurance pre-checks, treatment follow-ups, and recall reminders. Reducing front-desk call volume and no-shows.
Conduct structured wellness check-ins, medication adherence calls, and care plan follow-ups. Supporting continuity for aging and post-acute populations.
Hours of conversations every month
One platform for every healthcare workflow
Connect to your operating systems and deploy across all voice and digital channels. All from one platform.
One brain across channels
Design once, deploy everywhere including chat, phone, email and WhatsApp.
Tightly integrated
Connect your CCaaS, ticketing and CRM for record sync and human handoffs.
Deterministic workflows
Protect high-risk data by gating agent access with deterministic steps.
Built for the patient journeys that matter most
Reduce no-shows, call volume, and administrative overhead with ElevenAgents.
Inbound call answering and intake
Capture patient details, verify insurance, confirm appointments, and route urgent calls to on-call providers. With full patient context carried over at every handoff.
Outbound follow-up and reminders
Proactively remind patients of upcoming visits, follow up after discharge, and conduct medication adherence check-ins. In the patient's preferred language across 70+ languages.
Overflow and after-hours coverage
During peak hours or after the front desk closes, AI-powered voice reception answers every call instantly. Reducing abandonment and patient frustration.
Emotionally aware voice agents for healthcare
Emotionally expressive conversational agents adapt to real patient emotion. Guiding every conversation toward better care, even when the stakes are highest.
Voices that reflect your practice
Choose from 10,000+ expressive voices or clone your own to match the accents and tones patients trust most.
Sub-second latency
Natural, real-time voice interactions without awkward pauses. So conversations flow naturally.
Multilingual reception
Support patients in 70+ languages with consistent tone and clarity. So language is never a barrier to care.
Enterprise-grade security and infrastructure at scale
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.
Our team ensures a smooth launch and keeps your operations running reliably, delivering uninterrupted performance and peace of mind.
Get started with AI-powered medical answering
Create an agent
Build and deploy an AI-powered medical answering service from ElevenAgents. No code required, prototype to production.
Integrate via API
Use ElevenLabs APIs and SDKs to embed AI voice reception into your existing telephony, EHR, or patient engagement stack.
Frequently asked questions
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