I need to schedule my annual checkup
Automated medical answering service for always-on patient care
Deliver 24/7 patient support with AI-powered voice agents that schedule, triage, and respond instantly – improving care quality while reducing staffing costs.
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Introducing our AI medical answering service
Better patient outcomes, lower cost to serve
Omnichannel agents span the full care journey. Helping your team deliver better patient experience at lower cost, without compromising on compliance or care quality.
Improve patient satisfaction
AI-powered agents greet patients at any hour, respond naturally to questions about appointments, prescriptions, or billing, and resolve calls without hold times or transfers.
Reduce cost to serve
Automate routine inbound calls and after-hours requests. Freeing administrative staff to focus on higher-value work and reducing cost per call across your practice.
Meet healthcare compliance requirements
HIPAA and HDS certified, with zero retention mode, VPC deployment, and end-to-end encryption. So PHI never needs to leave your infrastructure.
Conversational agents for every healthcare setting
Deploy agents tailored to your practice type, patient population, and care environment. No matter how specific the workflow.
MediCare AI
Handle inbound calls, patient intake, pre-visit checklists, and appointment scheduling. Integrated with your EHR and practice management system.
Handle inbound calls, patient intake, pre-visit checklists, and appointment scheduling. Integrated with your EHR and practice management system.
HealthGuard AI
Automate benefits inquiries, eligibility verification, enrollment support, and outbound member engagement. Scaling seamlessly around enrollment peaks.
Manage prescription refills, order status, prior authorization follow-ups, and medication reminders synced directly to pharmacy systems.
Coordinate scheduling across departments, handle high-volume inbound calls, and route patients to the right service line. Connected to your hospital information system.
Automate appointment confirmations, insurance pre-checks, treatment follow-ups, and recall reminders. Reducing front-desk call volume and no-shows.
Conduct structured wellness check-ins, medication adherence calls, and care plan follow-ups. Supporting continuity for aging and post-acute populations.
Hours of conversations every month
One platform for every healthcare workflow
Connect to your operating systems and deploy across all voice and digital channels. All from one platform.
One brain across channels
Design once, deploy everywhere including chat, phone, email and WhatsApp.
Tightly integrated
Connect your CCaaS, ticketing and CRM for record sync and human handoffs.
Deterministic workflows
Protect high-risk data by gating agent access with deterministic steps.
Built for the patient journeys that matter most
Reduce missed calls, manual triage burden, and after-hours coverage gaps with ElevenAgents.
Inbound intake and triage
Capture patient details, classify urgency, and route critical cases to on-call staff. With every call documented and synced to your system in real time.
Scheduling and follow-up
Automate appointment bookings, confirmations, reminders, and post-visit follow-ups. Integrated with your EHR to reduce no-shows and front-desk workload.
After-hours and overflow coverage
Handle every patient call outside business hours in the patient's preferred language. So no call goes unanswered, even during peak demand or staff shortages.
Emotionally aware voice agents for healthcare
Emotionally expressive conversational agents adapt to real patient emotion. Guiding every conversation toward better care, even when the stakes are highest.
Expressive, natural voices
Choose from 10,000+ expressive voices (or clone yours) to match the accents and tones patients trust most.
Sub-second latency
Natural, real-time voice interactions without awkward pauses. So conversations flow naturally.
Multilingual support
Support patients in 70+ languages with consistent tone and clarity. So language is never a barrier to care.
Enterprise-grade security and infrastructure at scale
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. Regional Data Residency and Zero Retention modes are available for stricter data control.
Set granular team permissions and collaborate across the company by sharing voices, assets, and resources across your agents and content production pipeline.
Our team ensures a smooth launch and keeps your operations running reliably, delivering uninterrupted performance and peace of mind.
Get started with AI-powered medical answering today
Build your agent in minutes
Set triage rules, connect your EHR, and go live. No engineering support needed.
Integrate via API or SDK
Embed AI-powered medical answering into your telephony, EHR, or patient portal using our APIs and SDKs.
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