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    • Help Center Directory
    • Account
      • General
      • Cancellation & Refunds
        • How can I downgrade my subscription?
        • How can I request a refund?
        • How do I cancel my subscription?
        • What is your refund policy?
        • Why am I getting a payment attempt after cancelling my subscription?
      • Payment & Billing
    • Product
  • Website
    • Can I access the files I generated in the past?
    • Saturday Sessions
    • Website problems with Safari, iOS (iPhone), macOS (Mac)
    • When using the website, why am I getting a client-side error?
    • Why is the website refreshing and logging me out?
  • Technical
    • API - Error Code 400 or 401
    • API - Error Code 422
    • API - Error Code 429
    • Can I reduce API latency?
    • Do pauses and SSML phoneme tags work with the API?
    • How are voices updated & changed?
    • How can I keep the WebSocket open?
    • How do I authorize myself using an API key?
    • How do I find the model ID?
    • How do I find the voice ID of my voices via the website and API?
    • How do I get started with the API?
    • How can I see information about API requests for my account?
    • How many Text to Speech requests can I make and can I increase it?
    • How much does it cost to use the API?
    • Is it possible to get a time stamped transcript of the audio output?
    • What is the Text-to-Speech WebSockets API?
    • What models do you offer and what is the difference between them?
    • Where can I learn more about API?
    • Why does my voice sound different in the API compared to the website?
    • Legal
  • Partnerships
    • Can I customize my Affiliate referral link?
    • Do you have an affiliate, partnership or educational program?
    • Do you offer discounted or free plans?
    • How do I find my Affiliate referral link?
    • I'm an Affiliate with lots of sign-ups, why haven't I been paid yet?
  • Troubleshooting
    • How can I make sure my microphone is working?
    • I'm having issues with a third-party service, can you help me?
    • What are some issues I might encounter and how can I avoid them?
    • What audio formats do you support?
    • What characters are accepted when generating audio?
    • What does 'The selected model can not be used for text to speech' mean?
    • Why do female and male voices converge in the output audio file?
    • Why does my voice change accent or language?
    • Why does my voice start whispering, change accent, change tone, or break?
    • Why is my voice monotonous / too chaotic / doesn't sound similar etc?
  • Other
    • Can I train or fine-tune the AI on new languages?
    • Does ElevenLabs have an official app?
    • How can I contact support?
    • How can I find out about the latest news from ElevenLabs?
    • How can I submit feedback, suggestions or a bug report?
    • Is there a community for ElevenLabs?
    • What is ElevenLabs?
    • What languages do you support?
    • Your ticket has been verified!
  • Help Center Directory
  • Account
  • General
  • Can I be notified when I’m running low on credits?
  • Can I change my account from Apple Sign-in to email and password?
  • Can I change my account from Google Sign-in to email and password?
  • Can I export usage data for my account?
  • Can I still log in using GitHub or Facebook?
  • Can users have more than one account?
  • Do I use quota on every generation?
  • Have characters changed?
  • How can I access usage analytics for my account?
  • How can I delete my account or request to have my data deleted?
  • How can I delete my account?
  • How can I see information about credit usage for my account?
  • How can I use ElevenLabs with third-party services?
  • How do I add two-factor authentication (2FA) to my account?
  • How do I change my email?
  • How do I change the usage based billing threshold for my account?
  • How do I enable usage based billing for my account?
  • How do I get access to alpha features?
  • How does credit rollover work?
  • How many voice slots do I get per tier and how can I increase it?
  • Is there a limit on how many times I can edit / add voices?
  • Is there a limit to how many credits I can use at once?
  • What are credits?
  • What does "Unusual activity detected. Free Tier usage disabled. If you are using proxy/VPN you might need to purchase a paid plan to not trigger our abuse detectors" mean?
  • What happens to my cloned voices when I downgrade the tier?
  • What happens to my content after my subscription ends?
  • What happens to my credits when I upgrade or downgrade my subscription?
  • What happens to my PAYG credits if I change subscription plans?
  • What happens to my subscription and quota at the end of the month?
  • What happens when I run out of credits?
  • What is a subscription?
  • What is the price for usage based billing?
  • What is two-factor authentication (2FA)?
  • What is usage based billing?
  • When do my credits reset?
  • Where can I find out more about the pricing plans?
  • Where can I provide feedback on my generated audio?
  • Who can I contact about business inquiries or the Enterprise plan?
  • Why am I not receiving a verification email?
  • Why can't I find my content in my account?
  • Cancellation & Refunds
  • How can I downgrade my subscription?
  • How can I request a refund?
  • How do I cancel my subscription?
  • What is your refund policy?
  • Why am I getting a payment attempt after cancelling my subscription?
  • Payment & Billing
  • Can I pause my subscription?
  • Can I pay for my ElevenLabs subscription in INR?
  • Can I upgrade my annual subscription?
  • Do you offer annual or quarterly plans?
  • How can I use Apple Pay?
  • How can I use Google Pay?
  • How do I change my billing information?
  • How do I remove my card from my profile?
  • How do I use my coupon link?
  • What is the extra verification step upon checking out from the payment page?
  • What kind of payment is accepted?
  • Where can I find my invoices?
  • Why did I not get the first-month off coupon?
  • Why is my payment failing?
  • Product
  • Content Production
  • Studio
  • Are there any limitations to the size of a project in Studio?
  • Can I assign more than one voice to a paragraph in Studio?
  • Can I regenerate individual words in Studio?
  • Does it cost credits to regenerate in Studio?
  • How can I change the voice and settings across multiple paragraphs in Studio?
  • How can I create a voiceover for my video using Studio?
  • How do I add chapters to a Studio project?
  • How do I export a Studio project to InAudio?
  • How do I export a Studio project to Spotify?
  • How do I use the Pronunciations Editor in Studio?
  • On what plans can I use Studio?
  • What does the grey line mean in Studio?
  • What does the lock icon mean in Studio?
  • What happens to my Studio projects if I downgrade my subscription?
  • What is Auto-Regenerate?
  • What is Generation History in Studio?
  • What is Studio?
  • What is the timeline in Studio?
  • Which file formats can I import with Studio?
  • Why aren't my changes reflected in my download from Studio?
  • Why can't I download from Studio?
  • Voiceover Studio
  • How much does Voiceover Studio cost?
  • What is Voiceover Studio?
  • Music
  • Are there any best practices for prompting Eleven Music?
  • Can Audio Reference remix a song or change its genre?
  • How can I edit my track, add or remove sections, or change the style of a specific part in Eleven Music?
  • How much does Eleven Music cost?
  • What can I generate with Eleven Music?
  • What is Audio Reference?
  • What is Eleven Music?
  • Sound Effects
  • How do I prompt for sound effects?
  • How much does it cost to generate sound effects?
  • What is Sound Effects?
  • Dubbing
  • Do you offer lip sync in Dubbing?
  • How do I access Dubbing Studio?
  • How much does Dubbing cost?
  • On which plans can I use Dubbing?
  • What happens to my dubs if I downgrade my subscription?
  • What is Dubbing?
  • What is the difference between a track clone and a clip clone in the Dubbing Studio?
  • Which file formats are supported by Dubbing?
  • Which languages are supported in Dubbing v2?
  • Why can't I download my dubs?
  • Why can't I see the edit button next to my dub?
  • Image & Video
  • How much does Image & Video cost?
  • What is Image & Video?
  • ElevenMusic
  • Do I need to pay to use ElevenMusic?
  • What is ElevenMusic?
  • Voice Customization
  • My Voices
  • How do I access ElevenLabs Default voices?
  • How do I delete voices from My Voices?
  • How do I share a voice?
  • What are Default voices?
  • What are Legacy voices?
  • What is My Voices?
  • Who has access to my voices?
  • Why can't I access my voices via third-party services?
  • Voice Changer
  • How do I download generated files from Voice Changer?
  • How much does Voice Changer cost?
  • What is Voice Changer?
  • What is the max input length when using Voice Changer?
  • Which formats can be used as the input audio for Voice Changer?
  • Voice Cloning
  • Are there any restrictions on what voices I can upload for voice cloning?
  • Are there any tips to get good-quality cloned voices?
  • Can I clone my voice in a language other than English?
  • Can I create a Professional Voice Clone of someone else's voice?
  • Can I export my voice clones?
  • How can I delete my unverified Professional Voice Clone (PVC)?
  • How do I add or upgrade the models used to train my Professional Voice Clone?
  • How many Professional Voice Clones (PVCs) can I have?
  • How many voice samples should I upload for Instant Voice Cloning?
  • My professional voice clone failed or is delayed, what can I do?
  • What can I do if I failed to verify my Professional Voice Clone (PVC)?
  • What does the error 'No model found for this voice. Please select another voice' mean?
  • What does the status of my Professional Voice Clone mean?
  • What files do you accept for voice cloning?
  • What is the difference between Instant Voice Cloning (IVC) and Professional Voice Cloning (PVC)?
  • What languages are supported with Professional Voice Cloning (PVC)?
  • When will my professional voice clone (PVC) be ready?
  • Why does my voice or accent not sound correct after cloning?
  • Voice Design
  • How much does Voice Design cost?
  • What is Voice Design?
  • What kind of voices can I create using Voice Design?
  • Voice Isolator
  • How much does Voice Isolator cost?
  • What is Voice Isolator?
  • What is the maximum size of file I can upload for Voice Isolator?
  • Voice Library
  • Can Children’s or Child-Like Voices Be Added to the Voice Library?
  • Can I share an AI-generated voice in the Voice Library?
  • How can I find out what voice is used in a video or audio clip?
  • How can I identify the voice used to generate audio?
  • How do I add a custom preview for my shared voice?
  • How do I delete a voice I've shared with the Voice Library?
  • What are custom rates and credit multipliers?
  • What is Live Moderation?
  • What is a notice period?
  • What is the Voice Library?
  • What voices are popular on TikTok, YouTube, and social media?
  • Why can't I use some voices from the Voice Library?
  • Speech Synthesis
  • Speech to Text
  • How many Speech to Text requests can I make and can I increase it?
  • What is Speech to Text?
  • Which languages does Speech to Text support?
  • Text to Speech
  • Can I change the pace of the voice?
  • Can I use the same cloned/designed voice across languages?
  • Can you make voices produce the sound of breathing?
  • Do you offer an AI model for conversational purposes or for chatbots?
  • How can I add pauses?
  • How can I force a certain pronunciation of a word or name?
  • How do I download WAV, M4A and FLAC files?
  • How do I download generated files from Text to Speech?
  • How do I select the language and accent?
  • How do audio tags work with Eleven v3?
  • How much does it cost to generate using Eleven v3?
  • How to make the voice laugh?
  • How to produce emotions?
  • Is there a way to preview audio without losing quota before downloading?
  • What is Dialogue mode?
  • What is Eleven v3?
  • What languages can the AI speak?
  • What's the maximum amount of characters and text I can generate?
  • Which voices in the voice library are native to a specific language?
  • Why are numbers, dates, symbols and acronyms not properly pronounced or spoken in the correct language?
  • Why is my voice mispronouncing certain words?
  • Conversational Agents
  • ElevenLabs Agents (formerly Conversational AI)
  • Can I connect a non-Twilio phone to ElevenAgents?
  • Can I connect Twilio to ElevenAgents?
  • How do I share an agent with a Basic Seat member of my workspace?
  • How many ElevenAgents requests can I make and can I increase it?
  • How much does ElevenAgents cost?
  • How do I use tools with ElevenAgents?
  • What can I create with ElevenAgents?
  • What is ElevenAgents?
  • Where can I locate the reason for my call failing?
  • Which languages can I use with ElevenAgents?
  • Distribution & Publishing
  • Audio Native
  • How to Update an Audio Native Player
  • On what plans is Audio Native available?
  • What is Audio Native?
  • ElevenReader
  • Are there any limits on the types of content I can listen to in ElevenReader?
  • Can I download audio from ElevenReader?
  • Can I share my ElevenReader account with others?
  • Can I use content generated in ElevenReader for commercial use?
  • Do you offer student, teacher, or nonprofit discounts on ElevenReader subscriptions?
  • Google Play Store says my phone is incompatible with ElevenReader
  • How can I create my own voices in ElevenReader?
  • How do ElevenReader hours work?
  • How do I add content to ElevenReader?
  • How do I cancel my ElevenReader subscription?
  • How do I redeem an ElevenReader discount code if I’m already subscribed to Ultra?
  • How do I request a refund for my ElevenReader purchase?
  • How do I troubleshoot my ElevenReader Ultra promotion activation or redemption?
  • How do offline downloads work?
  • How does the ElevenReader Chrome extension work?
  • How does the Ultra plan work?
  • How does Voice Chat in ElevenReader work?
  • I subscribed, but the ElevenReader app still says I’m on the free version
  • If I subscribe at a discounted price, will it renew at the same price?
  • If I uninstall the ElevenReader app, will I still be charged?
  • Is content between ElevenReader and the website shared?
  • Is ElevenReader available for Desktop or Web?
  • What is ElevenReader?
  • What is the maximum file length supported in ElevenReader?
  • Which devices is ElevenReader available on?
  • Which voices can I use in ElevenReader?
  • Will I be charged automatically after my trial ElevenReader subscription?
  • ElevenReader Publishing
  • Are there any costs associated with ElevenReader Publishing?
  • Are there promotional tools to increase discoverability of my book?
  • Are there situations where my payments might be delayed or withheld?
  • Can I choose in which geographies my book will be available?
  • Can I pre-select my preferred voice narration for my book?
  • Can I provide my own audio files for narration?
  • Can I remove my content from ElevenReader?
  • Can I use another payout provider?
  • Can my content be translated into other languages?
  • Does the ElevenReader app offer AI audio narration for all content?
  • How are payouts calculated?
  • How can I access ElevenReader Publishing?
  • How can I delete/unlist a book that has been published?
  • How can I file copyright infringement claims?
  • How can I listen to my book in the publishing editor?
  • How can I preview and listen to my book in audio on the ElevenReader app?
  • How can I promote my books to increase earnings?
  • How can I share my book with my audience?
  • How can I update my book after it has been published?
  • How can I withdraw from the program?
  • How can sharing influence my book discoverability?
  • How do I contact publishing support?
  • How do I earn money from my books on ElevenReader?
  • How do I publish a book on the ElevenReader App?
  • How do I submit my book for review?
  • How do I update my banking information?
  • How do payouts work?
  • How does AI narration work?
  • How does ElevenLabs protect my content?
  • How does ElevenReader promote published content?
  • How is ElevenReader Publishing different from other self-publishing platforms?
  • How is my content distributed?
  • How long do payouts take to reach my bank account?
  • How often are payouts made?
  • How will I know when my book is published?
  • How will I see reports about my earnings?
  • Is there a guarantee of earnings in the program?
  • What are payouts for ElevenReader Publishing?
  • What are the legal requirements for publishing with ElevenReader
  • What counts as prohibited conduct?
  • What do I need to do to receive payouts?
  • What do I need to look out for in the publishing editor?
  • What formats are supported for publication?
  • What information is included in ElevenReader Publishing reports?
  • What is ElevenLabs and the ElevenReader App?
  • What is ElevenReader Publishing?
  • What is the best way to increase discoverability of my content?
  • What is the difference between AI audio narration and AI audiobook production?
  • What is the difference between revenue and earnings?
  • What languages does ElevenLabs support for AI narration?
  • What type of content can I distribute with ElevenReader Publishing?
  • What was the introductory payment program and does it apply to my books?
  • When will I get paid?
  • Who is eligible to receive ElevenReader payouts?
  • Who owns the rights to the content I publish?
  • Why was my book rejected for publishing?
  • GenFM
  • How do I use GenFM?
  • How much does GenFM cost?
  • What is GenFM?
  • Mobile & Apps
  • ElevenLabs for iOS and Android
  • How do I log in to the ElevenLabs web app if I signed up using Apple Sign-In on iOS?
  • How do I request a refund or cancel my subscription in the ElevenLabs iOS or Android app?
  • How do credits work on the ElevenLabs iOS or Android app?
  • Managing Your ElevenLabs Subscription (Mobile App vs. Website)
  • What features are available in the ElevenLabs mobile app?
  • What is the ElevenLabs App?
  • Monetization & Business
  • Payouts
  • How do I complete my W-8/W-9 certification?
  • What are Voice Actor Payouts?
  • What countries do you support for Voice Actor Payouts with Stripe Connect?
  • What is W-8/W-9 certification?
  • Where do my payouts come from, and will they show as domestic or international on my bank statement?
  • Why are Payouts not enabled for my account?
  • Workspaces
  • Can I add users to my account?
  • How do Basic Seat credit limits work?
  • How do I assign a Basic Seat?
  • How do I switch between workspaces?
  • What are Basic Seats?
  • Music Marketplace
  • How do creators earn money on Music Marketplace?
  • What am I purchasing on Music Marketplace?
  • What is Eleven Music Marketplace?
  • What usage types exist in Music Marketplace?
  • Website
  • Can I access the files I generated in the past?
  • Saturday Sessions
  • Website problems with Safari, iOS (iPhone), macOS (Mac)
  • When using the website, why am I getting a client-side error?
  • Why is the website refreshing and logging me out?
  • Technical
  • API - Error Code 400 or 401
  • API - Error Code 422
  • API - Error Code 429
  • Can I reduce API latency?
  • Do pauses and SSML phoneme tags work with the API?
  • How are voices updated & changed?
  • How can I keep the WebSocket open?
  • How do I authorize myself using an API key?
  • How do I find the model ID?
  • How do I find the voice ID of my voices via the website and API?
  • How do I get started with the API?
  • How can I see information about API requests for my account?
  • How many Text to Speech requests can I make and can I increase it?
  • How much does it cost to use the API?
  • Is it possible to get a time stamped transcript of the audio output?
  • What is the Text-to-Speech WebSockets API?
  • What models do you offer and what is the difference between them?
  • Where can I learn more about API?
  • Why does my voice sound different in the API compared to the website?
  • Legal
  • Can I publish the content I generate on the platform?
  • Do I own the files I upload?
  • Do you restrict access to the service and platform for any specific countries?
  • How do I make a Data Subject Request?
  • How do I opt out of the sale or sharing of my Personal Data?
  • Is my data used to improve ElevenLabs' AI models?
  • What are No-Go Voices?
  • What is your billing address and VAT/EIN number?
  • Audio Detector
  • Can I hear the SynthID watermark?
  • Can the ElevenLabs Audio Detector be used to check audio from other AI platforms?
  • Does watermarking affect my audio quality or add latency to my generations?
  • How can I check whether a piece of audio was generated by ElevenLabs?
  • Is content generated by third-party models available through ElevenLabs watermarked with SynthID?
  • Is my audio being watermarked right now?
  • What is SynthID, and why is ElevenLabs using it?
  • What is the difference between the ElevenLabs AI Speech Classifier and the new Audio Detector tool?
  • Will SynthID watermarks cause my content to be flagged, downranked, or demonetized on YouTube or other platforms?
  • Partnerships
  • Can I customize my Affiliate referral link?
  • Do you have an affiliate, partnership or educational program?
  • Do you offer discounted or free plans?
  • How do I find my Affiliate referral link?
  • I'm an Affiliate with lots of sign-ups, why haven't I been paid yet?
  • Troubleshooting
  • How can I make sure my microphone is working?
  • I'm having issues with a third-party service, can you help me?
  • What are some issues I might encounter and how can I avoid them?
  • What audio formats do you support?
  • What characters are accepted when generating audio?
  • What does 'The selected model can not be used for text to speech' mean?
  • Why do female and male voices converge in the output audio file?
  • Why does my voice change accent or language?
  • Why does my voice start whispering, change accent, change tone, or break?
  • Why is my voice monotonous / too chaotic / doesn't sound similar etc?
  • Other
  • Can I train or fine-tune the AI on new languages?
  • Does ElevenLabs have an official app?
  • How can I contact support?
  • How can I find out about the latest news from ElevenLabs?
  • How can I submit feedback, suggestions or a bug report?
  • Is there a community for ElevenLabs?
  • What is ElevenLabs?
  • What languages do you support?
  • Your ticket has been verified!
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Cancellation & Refunds FAQ

Find answers to common questions related to cancellation & refunds

How can I downgrade my subscription?

How can I request a refund?

How do I cancel my subscription?

What is your refund policy?

Why am I getting a payment attempt after cancelling my subscription?

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