From Deflection to Resolution: How AI Agents Reshape Customer Experience

Deflection was the old playbook. Fewer calls, fewer tickets, a cleaner dashboard. But customers still called back, escalated, or left, because the problem that started the contact never got solved. That’s changed. AI agents now talk naturally by voice and chat, take action in your systems, and hand off to a human cleanly when needed. Join ElevenLabs’ Nidal Laaziz and Ryan Borgesius for a live webinar where we’ll break down what AI agents can actually resolve, and how to measure and launch them, including demos for financial services, telco, and retail & e-commerce use cases. What we’ll cover: - Why deflection rate misleads, and the metrics to track instead - What modern AI agents can handle, with demos showing it in action for retail & e-commerce, financial services, and telco - Where humans still belong, and how to pass context along at handoff - How to choose where to start, and what to check before going live We’ll also have a live Q&A at the end. Register to attend live or receive a link to the recording.