Features

Home

See your receptionist's status, today's activity, and what needs your attention.

The Home page is the first page you see after signing in. It summarizes your receptionist’s activity and lists what needs attention.

Receptionist status

The top of the page shows whether your receptionist is taking calls:

StatusMeaning
On a call nowA conversation is in progress
Waiting for callsLive and ready
Waiting for number approvalYour phone number is held until a regulatory request is approved
Not taking calls yetNo phone number is connected

Select Test to talk to your receptionist, or Configure to open its settings. If your business has no name yet, select Add your business name.

Activity summary

Switch between Today and 7 days to see:

  • Conversations, including those after business hours
  • Time saved answering: time the receptionist spent on calls for you
  • Bookings made by the receptionist
  • Booked value: the total price of those bookings

Latest conversations

Recent conversations and messages, each with outcome labels such as booked, order, new client, urgent, message, or unanswered question. Select one to open it.

Needs your attention

A list of items that need action:

  • Connect a phone number
  • Urgent messages
  • Unread messages
  • Unanswered questions from your FAQ

When everything is handled, the list shows All caught up.

Setup checklist

New workspaces see a checklist of setup tasks based on what was imported from your website, such as reviewing working hours, locations, staff, services, and call settings.

If onboarding ran a quick scan of your website, the Home page shows We did a quick scan of your website. Select Read the rest of your site to import the remaining pages. See Website scraping.

  • Sidebar: open More to find additional pages and pin them to the sidebar.
  • Guides: short tours for common tasks, such as creating your first booking and connecting Google Calendar.
  • Help: select Help in the header to book a 15-minute call, email support, join the Discord community, or send feedback.
  • Mobile: Reception.ai works in mobile browsers and can be installed as an app from the browser menu.