Phone numbers

International numbers

Get a local number outside the US and Canada by submitting a regulatory request.

Many countries require businesses to prove their identity and address before getting a phone number. Reception.ai handles this with a regulatory request: you submit your business details once, and Reception.ai files them with the carrier.

Supported countries

AvailabilityCountries
Instant, no paperworkUnited States, Canada
With a regulatory requestArgentina, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Chile, Colombia, Czechia, Denmark, Egypt, Finland, France, Germany, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kenya, Kuwait, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Türkiye, Ukraine, United Arab Emirates, United Kingdom, Vietnam
Other countriesBring your own number

Available number types (local or mobile) and stock depend on the country and change over time. The Regulations tab shows what is currently available. Countries marked Coming soon require a personal ID document that Reception.ai can’t collect yet.

Submitting a request

1

Open the Regulations tab

Go to Receptionists, select the Phone tile, and open Regulations.

2

Choose a number type

Select Get a [country] local number or Apply for a [country] local number, or the mobile equivalent.

3

Enter your business address

Enter the street address, city, region, and postal code of your business in that country.

4

Upload documents

Choose which document you can provide. Each slot lists what the document must show. Upload up to 10 documents as PDF, JPEG, or PNG, up to 10 MB each.

5

Submit

Select Get number and submit or Submit for review.

Held numbers

In some countries, Reception.ai assigns the number immediately and holds it while the request is reviewed. A held number:

  • Shows a Held badge
  • Cannot receive calls or texts until the request is approved
  • Can already place outbound calls and send reminders

Your receptionist shows Waiting for number approval until then. Deleting the request releases the held number.

UK businesses get a held number automatically when they finish onboarding.

Request status

StatusMeaning
In reviewThe carrier is reviewing your documents
ApprovedThe number is active and can receive calls
RejectedThe documents were not accepted. Review the reason and resubmit.

Reception.ai emails you when a request is approved or rejected.